Disputes

Live

PSC Operations

Dispute DSP-2026-01012

End-to-end case timeline, evidence context, and recommended next action.

LowResolved

Farai Ncube

EC-2026-043221 · Agriculture · MicroPlan

Duplicate debit posted due to lender retry after delayed callback response.

CASE METADATA

Type: Duplicate debit

Amount: $74

Opened: 2026-02-07 11:03 CAT

Updated: 2026-02-08 09:18 CAT

Case Timeline

3 events

2026-02-07 11:03

Case Created · API Monitor

Detected duplicate transaction hash during payroll ingest.

2026-02-07 13:41

Root Cause Confirmed · Lender Ops

Retry triggered during callback timeout window.

2026-02-08 09:18

Case Resolved · PSC Officer

Refund acknowledged and control test passed.

Recommended Action: No action required. Refund posted and retry policy corrected.

Next Step: Attach lender proof bundle and confirm payroll correction before close.