Disputes

Live

PSC Operations

Dispute DSP-2026-01091

End-to-end case timeline, evidence context, and recommended next action.

MediumOpen

Nyasha Dube

EC-2026-011992 · Health · CBZ Bank

Monthly deduction exceeds expected installment amount based on approved loan tenure.

CASE METADATA

Type: Amount mismatch

Amount: $145

Opened: 2026-02-11 14:07 CAT

Updated: 2026-02-11 14:42 CAT

Case Timeline

3 events

2026-02-11 14:07

Case Created · PSC Portal

Manual complaint entered by regional officer.

2026-02-11 14:25

Settlement Match · Treasury Bot

Found mismatch against previous month by +$22.

2026-02-11 14:42

Pending Review · PSC Officer

Awaiting lender confirmation before provisional adjustment.

Recommended Action: Validate amortization schedule and correct deduction before next payroll close.

Next Step: Attach lender proof bundle and confirm payroll correction before close.