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Dispute DSP-2026-01142
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HighInvestigating
Tatenda Moyo
EC-2026-077342 · Education · GetBucks
Civil servant reports a deduction not listed in signed schedule. AI flagged mismatch against submitted payroll reference.
CASE METADATA
Type: Unknown deduction
Amount: $96
Opened: 2026-02-12 08:22 CAT
Updated: 2026-02-12 10:14 CAT
Case Timeline
4 events
2026-02-12 08:22
Case Created · Citizen Assistant
Raised from WhatsApp channel after user selected unknown deduction intent.
2026-02-12 08:29
Auto-Triage · Policy Engine
Priority set to High due to active deduction and absence of consent hash.
2026-02-12 09:01
Evidence Request · PSC Officer
Requested lender contract package and payroll submission metadata.
2026-02-12 10:14
Variance Detected · AI Reconciliation
Deduction value differs from registered schedule by $18.
Recommended Action: Place provisional hold for one cycle and request lender proof-of-consent package.
Next Step: Attach lender proof bundle and confirm payroll correction before close.