Disputes

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Dispute DSP-2026-01142

End-to-end case timeline, evidence context, and recommended next action.

HighInvestigating

Tatenda Moyo

EC-2026-077342 · Education · GetBucks

Civil servant reports a deduction not listed in signed schedule. AI flagged mismatch against submitted payroll reference.

CASE METADATA

Type: Unknown deduction

Amount: $96

Opened: 2026-02-12 08:22 CAT

Updated: 2026-02-12 10:14 CAT

Case Timeline

4 events

2026-02-12 08:22

Case Created · Citizen Assistant

Raised from WhatsApp channel after user selected unknown deduction intent.

2026-02-12 08:29

Auto-Triage · Policy Engine

Priority set to High due to active deduction and absence of consent hash.

2026-02-12 09:01

Evidence Request · PSC Officer

Requested lender contract package and payroll submission metadata.

2026-02-12 10:14

Variance Detected · AI Reconciliation

Deduction value differs from registered schedule by $18.

Recommended Action: Place provisional hold for one cycle and request lender proof-of-consent package.

Next Step: Attach lender proof bundle and confirm payroll correction before close.