Servant Lookup

Live

PSC Operations

Servant Profile EC-2026-000002

Detailed affordability profile, distress signals, payroll behavior, and compliance trace for case management.

Back to Lookup

MEDIUMActive

Nyasha Mutasa

EC-2026-000002 HealthMash East · D1

LAST PAYROLL SYNC

2026-08-14

Open disputes: 0

Gross Salary

$517

Monthly Deduction

$171

Current DTI

33.1%

Credit Score

539

Distress Probability

60%

Identity and Employment

PeopleSoft ID

PS-00000002

Bank Account

****0013

Years in Service

5 years

Employment Start

2021-06-10

Policy Review

2026-12-08

Primary Lender

CBZ Bank

Contact and Channel

Phone

+263 7703 07 09

nyasha.mutasa@gov.zw

District

Mash East Central

Preferred Channel

SMS

Risk Drivers

Debt-to-Income pressure

33.1% of gross

→ trend

Repayment consistency

98% on-time in last 12 months

→ trend

Loan stack depth

3 active facilities

↑ trend

Loan Accounts

Account	Lender	Facility	Start	Maturity	Principal	Outstanding	Installment	Status
LN-01-00002	CBZ Bank	Emergency	2025-02-02	2027-11-09	$451	$95	$35	closing
LN-02-00002	Steward Bank	Top-up	2024-06-11	2027-05-18	$468	$122	$35	restructured
LN-03-00002	GetBucks	Salary Loan	2025-10-20	2027-11-27	$485	$150	$35	active

Payroll Trend (Last 6 Months)

SepGross $543 · Net $351

OctGross $530 · Net $355

NovGross $517 · Net $358

DecGross $504 · Net $325

JanGross $491 · Net $328

FebGross $478 · Net $332

Compliance Timeline

2026-03-06 08:14

Affordability Check

Policy Engine · DTI evaluated against active cap. No hard breach detected.

2026-05-07 11:22

Deduction Sync

Lender Gateway · Submission matched payroll for CBZ Bank.

2026-09-04 15:09

Profile Review

PSC Officer · Periodic review closed with no exception.

2026-10-12 09:35

Distress Forecast

Risk Model · 30-day distress probability scored at 60%.

Case Notes

2 notes

AI Case Desk2026-08-14

Baseline review completed. Distress probability currently 60%.

PSC Officer2026-12-08

Track DTI trend monthly and trigger intervention if it crosses policy cap.

Intervention Tasks

2 open

Run affordability simulation for next payroll cycle

Open

PSC Case Desk · due 2026-12-08

Reconcile lender deductions vs signed consent

In Progress

Compliance Analyst · due 2026-12-08

Distress Alert: Next review is due on 2026-12-08. Recommended actions: freeze new top-ups, run restructuring simulation, and escalate to PSC case desk.

Deduction Summary

Primary lender: CBZ Bank

Estimated take-home after deduction: $346

Risk posture: MEDIUM (33.1% DTI)

Policy checkpoint: review in 2026-12-08

Operations Guidance: Track this profile through monthly payroll close. If distress probability rises above 65% or open disputes exceed 2, auto-route to Dispute Command Desk.